Qualification : Graduate / Post Graduate.

Years Of Experience : 15+years

Language Known : English / Hindi / Odia

CTC : As per company standard

Job Responsibilities:

• Develop and implement a comprehensive CRM strategy aligned with organizational objectives.
• Oversee the deployment and customization of CRM systems to meet specific real estate business needs.
• Collaborate with cross-functional teams to integrate CRM processes seamlessly with ERP systems.
• Ensure data synchronization and consistency between CRM and ERP platforms.
• Analyze existing CRM and ERP processes to identify opportunities for optimization and efficiency improvement.
• Implement best practices to streamline workflows and enhance data accuracy.
• Provide training to staff on CRM and ERP systems usage and best practices.
• Act as a point of contact for troubleshooting and resolving CRM and ERP-related issues.
• Oversee data quality and integrity within the CRM and ERP systems.
• Implement data governance policies and ensure compliance.
• Develop and generate reports to provide insights into customer behaviors, sales trends, and operational performance.
• Utilize analytics to drive data-driven decision-making processes.
• Implement strategies to enhance the overall customer experience through effective use of CRM data.
• Collaborate with marketing and sales teams to personalize customer interactions.
• Ensure accurate and up-to-date customer data within the CRM system.
• Implement data quality control measures to maintain data integrity.

Requirements and skills:

• Proven experience in CRM management, with a focus on real estate operations.
• Demonstrated experience in ERP system integration and optimization.
• Strong analytical and problem-solving skills.
• Excellent communication and leadership abilities.
• Familiarity with real estate industry processes and regulations.